FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
How do I track my online order?
Registered Customers
If you placed your order from a registered account, you can track your order in Your Account. We’ll also send the tracking information to you in an email once the package ships.
- Login to Your Account
- Click on the View Your Orders link
- Select the order that you want to track
- Click on the Tracking Number
You can also look up the order with your order number, email, and last name by using the Order Lookup.
Guest Orders
If you didn’t place your order from a registered account, don’t worry. We will send an email with the tracking information once the package ships.
You can also look up the order with your order number, email, and last name by using the Order Lookup.
For estimated shipping times please read our shipping information.
Do you ship internationally?
Currently hondaeng.com ships worldwide, outside of the United States and its territories.
Contact us to know ore about shipping/delivery.
How might I obtain an estimated date of delivery?
Once your order has been placed, an email with a full detail of the order will be sent to your email address, alongside an Estimated time of delivery. If any issues, contact support at: marketing@hondaeng.com
Can I split my order to ship to different locations?
Yes, you can ship your order to different locations provided the desired locations are registered for shipping.
Payment Information
What payments methods are available?
We accept the following payment methods for your online order:
Gift Cards(Amazon, Walmart, Vanilla etc), Visa, MasterCard, American Express
Discover, ApplePay, Venmo,
Paypal*(We currently using a PERSONAL PayPal Account)
*Currently unavailable for Same Day Delivery orders
Can I split my payment?
Aesthetics is the “critical reflection on art, culture and nature.” It addresses the nature of art, beauty and taste, enjoyment, emotional values, perception and with the creation and appreciation of beauty.
Orders And Returns
How do I return or exchange an item?
Purchases are only eligible for return if they are in NEW condition, uninstalled and unopened, in the original packaging. Customers have 45 days from the date of the purchase to make a return. High level merchandise is considered non-returnable per our Return Policy.
- Returns made with proof of purchase will be refunded to the original form of payment.
- Returns made without proof of purchase may only me refunded to a merchandise card.
In Store Returns: Customers may return an in-store purchase or online order to their local store. The customer must provide the Order Number returning a part purchased online. Please note that Independent CarQuest stores may not accept returns from other locations.
Shipping Returns: Customers can initiate a return from the order status page on the website. On the right side of the page, under “Need to return an item” click “Find instructions here”. To send these return instructions to the customer select “Send RMA E-mail” in CVCC. The customer will select a reason for the return and ship the part to:
Email: refunds@hondaeng.com
IF I RETURN AN ITEM FOR REFUND, HOW IS THE TAX AMOUNT CALCULATED AND RETURNED TO ME?
When returning an item from your Honda auto shop online order you will be refunded the tax that you were originally charged for the item. Depending on tax laws in your jurisdiction, you may or may not be refunded the tax charged for shipping and handling fees or core charges.
If only a portion of your order is returned, the tax refund amount is calculated on the tax originally charged on those items.
Your refund will be credited to the original method of payment, usually within 7-10 business days, depending on your financial institution.
Please check with the Department Of Taxation in your jurisdiction for more information.